My data backed up to the express device is not visible under 'Restore files from my local device' section in the 'Restore' tab. What is QuickConnect? Can I access the IDrive Synology app via QuickConnect? How do I send error reports to IDrive support? How can I use the SSL certificate with the IDrive app to secure my connection via https? Why is that?Ĭan I login to another IDrive account while already logged in to the Synology app? I am not able to upgrade the Synology DSM version. The application displays an error 'Failed to create directory'.

Will the Synology Backup App work if I am connected to a Proxy Server? How to launch and use the Synology Backup App? When I try to install the IDrive App on my NAS device, I am receiving a message saying 'This package does not contain a digital signature'. How do I install the Synology Backup App on my Synology NAS device if the latest version is not available in the Synology App Center? How do I install the Synology Backup App on my Synology NAS device? Is it possible to change the restore location?Ĭan I retrieve previous versions of my backed up files?Ĭan I search for files/folders on my computer, using the IDrive Synology app?Ĭan I search for files/folders in my cloud account, using the IDrive Synology app? How can I perform manual backup and restore operation? Why is the CPU load becoming high while running backup/restore? How to check if my job is running or not?Ĭan I check the number of files backed up or restored for a finished job? What is meant by 'failed verification - update retained' error message in backup logs?Ĭan I view the failed file/folder name and the reason for failure?Ĭan I stop my scheduled job at a particular time?

When I am logging in to my IDrive account for the first time on a new Synology machine, it is asking me to select location/computer for backup. My backups are failing and the log file shows 'Quota over limit' message. Why are files and folders, on my system, not appearing under the Backup tab? How to check the quota usage for my backup jobs? How to update the contents of backup set for a job? How can I exclude certain file(s)/folder(s) from being backed up? What is meant by Mirror and Relative Path Backup?

How can I change the default location for my backup jobs? If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.

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